Last Updated: 1 October 2026

Thank you for shopping with OLO Pouch Mart.

This Shipping Policy explains how we process, ship and deliver orders placed through our website.

Please read this Policy carefully before placing an order. By placing an order with us, you acknowledge that delivery times are estimates. Orders are accepted only from customers who are at least 21 years of age, or the legal age in their jurisdiction, whichever is higher.

Nothing in this Policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.

1. ORDER PROCESSING

Orders are normally processed and dispatched from Canada within 1–2 business days after payment has been successfully received and any required age or identity verification has been completed.

Orders are not normally processed on weekends or public holidays.

Processing times may be longer during:

• promotional periods;
• public holidays;
• periods of high order volume;
• payment verification;
• age-verification checks; or
• circumstances outside our reasonable control.

You will normally receive a shipping confirmation email, including your tracking information, once your order has been dispatched.

2. SHIPPING DESTINATIONS

All orders are shipped from Canada. We currently ship only to selected destinations shown at checkout. We do not ship to destinations that are not available at checkout.

We reserve the right to:

• restrict shipping to certain destinations or regions;
• refuse orders to locations where nicotine products are restricted or prohibited;
• suspend shipping to certain destinations;
• impose order quantity limits; or
• cancel orders where shipment may violate applicable law.

Customers are responsible for ensuring that the products they purchase can legally be possessed and used in their jurisdiction.

3. SHIPPING METHODS AND DELIVERY TIMES

All orders ship from Canada with tracking.

Estimated delivery times begin after the order has been processed and dispatched. Our carrier typically delivers within 2–5 business days, depending on your delivery destination.

These delivery periods are estimates only and are not guaranteed.

Delivery may take longer due to:

• carrier delays;
• public holidays;
• weather conditions;
• transportation disruption;
• remote delivery locations;
• regulatory inspections; or
• other circumstances outside our reasonable control.

4. SHIPPING COSTS

All prices and shipping charges are shown in the currency displayed at checkout.

• Free shipping on orders of 100 or more (in the currency shown at checkout).
• Orders under 100: 1.95 per item (in the currency shown at checkout).

Applicable shipping charges will be shown during checkout before payment is completed.

5. CONTACT US

If you have questions about shipping or the status of your order, please contact:

OLO Pouch Mart
Email: [email protected]

Please include your order number in your message so we can assist you more efficiently.