Terms of Service

OVERVIEW

This website is operated by OLO Pouch Mart. Throughout the site, the terms “OLO Pouch Mart”, “we”, “us” and “our” refer to OLO Pouch Mart.

OLO Pouch Mart provides this website, including all information, products, tools and services available through the site, subject to your acceptance of these Terms of Service (“Terms”), together with any policies, notices or additional terms referenced on this website.

By accessing or using our website, creating an account, or placing an order with us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not access the website, purchase products from us, or use our services.

SECTION 1 – ELIGIBILITY AND AGE REQUIREMENTS

Our website and products are intended solely for adults.

You must be at least 21 years of age, or the legal age in your jurisdiction, whichever is higher, to access age-restricted areas of our website or to purchase nicotine products from us. The 21+ requirement applies even where the legal minimum age in your jurisdiction is lower.

By placing an order, you confirm that:

  • you are at least 21 years of age, or the legal age in your jurisdiction, whichever is higher;
  • the information you provide regarding your age and identity is accurate;
  • you are purchasing the products for yourself or for another adult who is at least 21 years of age; and
  • your purchase, possession and use of the products comply with the laws that apply to you, including the laws of the jurisdiction in which you live and receive delivery.

We reserve the right to request proof of age or identity at any stage of the ordering or fulfilment process.

If we are unable to verify your age where verification is required, we may refuse, suspend or cancel your order.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, suspend accounts or cancel orders where reasonably necessary, including in cases of suspected fraud, misuse, regulatory concerns, age-verification failure or violation of these Terms.

You may not use our website, products or services for any unlawful, fraudulent or unauthorized purpose.

You must not interfere with the operation, security or integrity of the website, introduce malicious software, attempt unauthorized access, or use the website in any manner that may damage OLO Pouch Mart or other users.

Certain information transmitted through the internet may pass through different networks and may be adapted to technical requirements. Payment information is processed using appropriate security and encryption technologies provided by our payment service providers.

SECTION 3 – NICOTINE PRODUCT NOTICE

OLO Pouch Mart sells nicotine-containing products intended exclusively for adult consumers aged 21 or older, or the legal age in their jurisdiction, whichever is higher.

Nicotine is addictive.

Nicotine products must not be used by minors. Individuals who are pregnant, breastfeeding, sensitive to nicotine, or who have health concerns relating to nicotine use should seek appropriate professional medical advice before using nicotine-containing products.

Product information provided on this website is for general informational purposes only and is not intended to constitute medical advice, diagnosis or treatment.

Use of nicotine products is at the consumer’s own responsibility, subject always to rights and protections that cannot legally be excluded.

SECTION 4 – SHIPPING DESTINATIONS AND LOCAL LAWS

We currently ship only to selected destinations shown at checkout. We do not accept orders for delivery to destinations that are not available at checkout.

Laws relating to nicotine products may differ between jurisdictions, and between regions within a jurisdiction.

Before placing an order, you are responsible for determining whether the purchase, possession and use of the products you order are permitted in your jurisdiction.

OLO Pouch Mart does not provide legal advice and does not guarantee that every product may lawfully be sold, possessed in or delivered to every destination we ship to.

Where an order is delayed, refused, detained, returned or destroyed by a governmental authority because of restrictions that apply at the delivery address, refunds may not be available except where required by applicable law.

We reserve the right to refuse orders to destinations where we reasonably believe the sale or shipment of our products may violate applicable laws or regulations.

SECTION 5 – PRODUCTS, DESCRIPTIONS AND AVAILABILITY

We make reasonable efforts to ensure that product descriptions, images, pricing and other information displayed on the website are accurate.

However, packaging, colours, product appearance and manufacturer specifications may occasionally differ from images shown on the website.

All products are subject to availability.

We reserve the right to:

  • modify or discontinue products;
  • limit quantities available for purchase;
  • restrict sales by person, household, region or jurisdiction; and
  • correct pricing, description or availability errors.

All prices are shown in the currency displayed at checkout. Applicable taxes, where charged, are shown at checkout before payment. Prices may change without notice.

Nothing in this section limits any rights available to consumers under applicable law.

SECTION 6 – ORDERS AND ACCEPTANCE

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to decline or cancel an order before dispatch, including where:

  • a product is unavailable;
  • pricing or product information contains an obvious error;
  • payment cannot be authorized;
  • age or identity verification cannot be completed;
  • fraud or unauthorized activity is suspected;
  • shipment to the destination is restricted; or
  • fulfilling the order may breach applicable law.

If payment has already been collected for an order that we subsequently cancel before shipment, the amount paid will normally be refunded using the original payment method, subject to applicable law and payment-provider rules.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase, billing, account and delivery information.

You are responsible for ensuring that your shipping address and contact information are correct before submitting your order.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

You must promptly update your account information where necessary.

SECTION 8 – AGE VERIFICATION

We may use internal procedures or third-party service providers to verify that purchasers are at least 21 years of age.

You may be asked to provide identification or other evidence reasonably required for verification.

Attempting to circumvent age-verification procedures, submitting false information or purchasing age-restricted products on behalf of a minor or any person under 21 may result in cancellation of the order and restriction of future access to our services.

Any refund following cancellation will be handled in accordance with applicable law, our payment-provider requirements and the circumstances of the transaction.

SECTION 9 – CANCELLATIONS, RETURNS AND REFUNDS

Order Cancellations

You may request cancellation of an order before it has entered processing or been dispatched.

We cannot guarantee that a cancellation request can be completed once fulfilment has begun.

Once an order has been dispatched, cancellation may no longer be possible.

Returns

Because nicotine pouch products are consumable goods and may be subject to hygiene, safety and product-integrity requirements, we generally cannot accept returns of opened products or products that cannot safely be resold.

Returns of unopened products may also be restricted depending on the nature of the goods and applicable law.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply under applicable law.

Incorrect, Damaged or Defective Orders

If you receive:

  • an incorrect product;
  • a damaged product;
  • a defective product; or
  • an order with missing items,

please contact us within 7 days of delivery, where reasonably possible.

Please provide your order number together with photographs or other reasonable evidence of the issue.

After reviewing the claim, we may offer an appropriate remedy, which may include replacement, store credit or refund, depending on the circumstances and applicable law.

Please see our Refund and Return Policy for full details.

SECTION 10 – SHIPPING AND DELIVERY

Delivery dates and shipping times displayed on our website are estimates only unless expressly stated otherwise. Please see our Shipping Policy for shipping rates and details.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;
  • weather;
  • transportation disruption;
  • governmental restrictions; or
  • inaccurate customer information.

We are not responsible for delays caused by circumstances outside our reasonable control, subject to any mandatory rights available to you under applicable law.

Where signature or age verification is required on delivery, you are responsible for ensuring that an eligible recipient is available.

Customers are responsible for promptly collecting parcels held by postal services or carriers.

If a parcel is returned because it was unclaimed, refused, incorrectly addressed or could not legally be delivered, any refund or reshipment will be determined based on the circumstances, applicable delivery costs and applicable law.

SECTION 11 – PAYMENT

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by independent third-party payment providers. Your use of their services may also be subject to their own terms and privacy policies.

We may conduct fraud-prevention or verification checks before accepting or dispatching an order.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

Our website may include services, software, integrations or links provided by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, security practices or privacy policies.

Accessing third-party services is at your own discretion and may be governed by separate terms issued by those providers.

SECTION 13 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the OLO Pouch Mart website, including trademarks, logos, text, graphics, photographs, product layouts, website design and other materials, is owned by, licensed to or lawfully used by OLO Pouch Mart.

You may use the website solely for personal, non-commercial purposes.

You may not reproduce, modify, copy, distribute, publish, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

SECTION 14 – PERSONAL INFORMATION AND PRIVACY

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy forms part of these Terms and explains how we collect, use, store and disclose personal information.

SECTION 15 – PROHIBITED USES

You must not use the website or our services:

  • for any unlawful purpose;
  • to purchase age-restricted products if you are under 21 years of age;
  • on behalf of a minor or any person under 21 years of age;
  • using false or misleading information;
  • to commit fraud;
  • to violate intellectual-property rights;
  • to transmit malware or malicious code;
  • to interfere with website security;
  • to collect information about other users unlawfully;
  • to engage in abusive, threatening or harmful conduct; or
  • in any manner that violates applicable law.

We may terminate or restrict access where these Terms are violated.

SECTION 16 – DISCLAIMER OF WARRANTIES

We aim to provide an accurate, secure and reliable service, but we do not guarantee that the website will always operate without interruptions, errors or technical issues.

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, OLO Pouch Mart and its directors, officers, employees, affiliates, agents, contractors and service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products.

This limitation does not apply where liability cannot legally be limited or excluded, including where applicable consumer protection laws provide mandatory remedies.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless OLO Pouch Mart and its affiliates, officers, employees, agents and service providers from third-party claims, liabilities or expenses arising from:

  • your unlawful use of the website;
  • your material breach of these Terms;
  • your violation of another person’s rights; or
  • your fraudulent or unauthorized activities.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – NO WAIVER

Failure by OLO Pouch Mart to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 21 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy and any other policies expressly incorporated into them, constitute the agreement between you and OLO Pouch Mart regarding your use of our website and services.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the jurisdiction in which OLO Pouch Mart operates, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of that jurisdiction, unless applicable law gives you the right to bring a claim where you live.

Nothing in this section limits any mandatory consumer-protection rights you may have under the laws of the place where you live.

SECTION 23 – CHANGES TO THESE TERMS

We may amend these Terms from time to time to reflect changes to our business, website, products, regulatory requirements or applicable laws.

The most current version will be published on this page.

Where required by law, material changes will take effect only after appropriate notice.

Your continued use of the website after revised Terms take effect constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

OLO Pouch Mart
Email: [email protected]

Last Updated: 1 October 2026